Refunds and withdrawal
Not yet published
Your statutory right of withdrawal, the circumstances in which it lapses, and how SerialRisk handles a check that could not be delivered.
Right of withdrawal
The statutory Widerrufsbelehrung, in full and in the prescribed form, together with the model withdrawal form (Muster-Widerrufsformular). This is one of the few texts where the wording is effectively prescribed — deviating from the model shortens or voids nothing in our favour and can extend the withdrawal period to twelve months.
When the right lapses
A check is digital content delivered immediately. The right of withdrawal lapses only where you have expressly consented to delivery beginning before the withdrawal period ends, and confirmed that you thereby lose the right.
That consent is collected at the payment step, and the confirmation of it is sent with the receipt.
The exact wording of the consent, which must match what the checkout actually shows. Stripe collects it via a terms-of-service checkbox, so the sentence here and the sentence rendered by Stripe have to be the same one — and Stripe rejects the whole session unless a terms URL is configured, so this page has to be live before that consent can be collected at all.
When a check cannot be delivered
If payment succeeds and the check does not run, that is our failure, not yours. The order is recorded as undelivered and can be re-run; if it cannot be, the payment is refunded in full. Writing to contact@serialrisk.com with the reference shown on the page is enough.
A result you disagree with
A check that ran and returned a result has been delivered, whichever of the four results it was. In particular, a result reporting no signal is a delivered result and not a failed check — it is the most common outcome, and it is what the majority of customers pay for.
Confirmation of this position by a lawyer, and how it is stated. It is the sentence most likely to be tested: a customer who paid and was told nothing was found is the most likely to ask for the money back, and the answer has to be both defensible and not sound dismissive.